Frequently Asked Questions About Saputo Pizza Stones

General Questions

How can I purchase Saputo pizza stones for my oven?

At this time, the pizza stones are available to North American customers through our sister site, Fontana Forni USA with the purchase of either the Mangiafuoco and Marinara outdoor pizza oven.

We are now shipping the Saputo Traditional Round Stone stone for commercial-sized traditional ceramic pizza ovens. If you would like to order a set of Saputo stones for your commercial pizza oven, you can do so here.

How does a Saputo Stone compare to other materials for cooking pizza?

Having owned two traditional ceramic pizza ovens and several portable, Italian, wood-fired pizza ovens over the years, we have tried a wide variety of oven materials (stones, steel, cast iron) for cooking pizza. While each material is unique and offers its own benefits, Saputo offers the best high temperature performance out of all floor surface materials for cooking pizza. No other material can cook at higher temperatures without burning the bottom of the pizza.

For the pizza maker wanting the authentic Neapolitan pizza experience, you need to cook the pizza in a wood-fired oven at a stone temperature between 806°F – 896°F.  Other materials burn the bottom of the pizza at this temperature. Saputo supplies 90% of the pizzerias in Naples with their stones. The fact that discerning pizza makers in Naples choose Saputo for their pizza ovens speaks volumes as to the quality of their product.

How long will the Saputo Stone last?

The pizzerias in Naples, Italy that use these stones every day at high volumes replace their stones every 8 – 10 years. If you are using Saputo stones in a commercial pizza oven, we recommend doing the same. If you are using the stones in a residential pizza oven that only cooks occasionally, they should last a lifetime when properly cared for.

First Time Users

What do I need to know about using Saputo Stones?

The Stones are Fragile

Handle the stones with care. As they arrive, your stones will be packaged onto the pallet along with your oven, and because they are cut by hand chips are normal.

Sizes May Vary Slightly

Because the stones are made by handmade there will be some slight size variance from stone to stone due the nature of the manufacturing process.

Stone Placement May Require Adjustment

Because of the nature of handmade items, the stones may vary slightly in size any may not be perfectly flat. Therefore, it may be necessary to make some slight adjustments when placing them in your oven. We recommend using sand and ash beneath the stones to level the surface and fill any potential voids beneath the stone.

Gaps Are Normal & Necessary

While the stones we offer are made to fit your oven, there will be some space between the stones and it is advisable to shift the stones to the front of the unit, leaving the gap in the rear of the chamber. These gaps are necessary to account for expansion and contraction of the stones.

Is there anything I should avoid doing that might damage the stone?

Avoid Thermal Shock

When heated up, the stones are very fragile and if you get any liquid on the stones they will crack. If the ambient temperature is cold outside you need to slowly bring the stones and oven up to temperature. We strongly recommend starting with a small fire and slowly increase in size and temperature.

Avoid Removing & Excessive Cleaning

Once the stones are in place, avoid removing them over and over to clean them. In order to clean out the oven, we recommend using a shop-vac or similar vacuum unit. Cleaning the stone this way will prolong the life of the stone.

Do I need to season the stone before using?

All Saputo pizza stones arrive pre-dried and seasoned. There is no seasoning required. However, you will want to avoid thermal shock (see above Q&A).

Warranty & Replacement Policies

What kind of warranty is included with Saputo pizza stones?

Due to the fragile nature of the stones, we do not offer a warranty on the stones. This is standard industry practice. However, should your stone arrive broken or cracked, please contact us immediately.

Unfortunately, we cannot replace stones that have small chips in them. Because these stones are handmade, air dried & then kiln dried, it quite often results in imperfections and chipping along the edges. These chips do not alter the performance of the stone or oven, therefore are not considered a defect. If a customer finds chips on the stone bothersome, we recommend rotating the stone when possible to achieve the smoothest surface or touching up the edge with sandpaper.

My Saputo stone arrived damaged or has a defect. Can I get a replacement?

If your stone arrives broken or cracked, please contact us immediately.

Unfortunately, we cannot replace stones that have small chips in them. Because these stones are handmade, air dried & then kiln dried, it quite often results in imperfections and chipping along the edges. These chips do not alter the performance of the stone or oven, therefore are not considered a defect. If a customer finds chips on the stone bothersome, we recommend rotating the stone when possible to achieve the smoothest surface or touching up the edge with sandpaper.